TERMS & CONDITIONS (EN) 

 

Language version

These Terms & Conditions are provided in English for customer convenience. The Slovak version is available under “Všeobecné obchodné podmienky (SK)” and shall prevail in case of any discrepancy between the language versions. LINK: https://www.ljubavnahrvatska.com/VOP/

1. General provisions

These Terms & Conditions (“Terms”) govern the rights and obligations of you as the buyer and us as the seller/merchant arising from contracts concluded by means of distance communication, in particular through our e-shop at: https://www.ljubavnahrvatska.com/.

All information about the processing of your personal data is set out in our Privacy Policy available at: https://www.ljubavnahrvatska.com/privacypolicy/.

As you know, we communicate primarily remotely. Therefore, our contract is concluded using means of distance communication that allow us to agree without our simultaneous physical presence.

If any part of these Terms contradicts what has been expressly confirmed during the ordering process in our e-shop, such specific agreement shall prevail over these Terms.

 

2. Definitions

 

• Price means the amount payable for the Goods.
• Shipping Costs means the amount payable for delivery of the Goods, including packaging and any delivery-related fees.
• Total Price means the Price plus Shipping Costs and any additional costs/fees, if applicable.
• VAT means value added tax according to applicable legal regulations.
• E-shop means our online shop operated at https://www.ljubavnahrvatska.com/.
• Invoice means a tax document issued in accordance with applicable VAT regulations.
• We/Us means amuza s.r.o., Turčianske Kľačany 327, 03861 Turčianske Kľačany, Slovakia, Company ID: 51579928, VAT ID: SK2120738213, registered in the Business Register of the District Court Žilina, Section: Sro, Insert No. 69843/L (the “Seller” or “Merchant”).
• Order means your binding proposal to conclude a purchase contract for the Goods with us.
• Consumer means a natural person who is not acting within the scope of their business activity when concluding and performing the contract.
• Business Customer means a person acting within the scope of their business activity (e.g., providing Company ID in the Order).
• Contract means the purchase contract concluded when we confirm your Order by email.

 

3. Contract language and ordering process 

The Contract may be concluded in Slovak or in English.

To place an Order, you select the Goods in the E-shop, fill in the required details (in particular name, surname, delivery address, email, phone number), choose the available shipping and payment method, and submit the Order by clicking the button “Order with obligation to pay” (or an equivalent button). 

Before submitting the Order, you must confirm that you have read and agree with these Terms.

We will confirm receipt of your Order by email. The Contract is concluded upon our confirmation email.

We reserve the right not to confirm an Order, especially if the Goods are unavailable or if the ordered quantity exceeds our limits (we will inform you accordingly).

In case of an obvious pricing error due to a technical mistake, we are not obliged to deliver the Goods at such incorrect price and we may withdraw from the Contract; we will contact you and may propose a new contract with corrected details.

 

 

4. Prices and payment

Prices shown in the E-shop and in the Order summary include VAT (where applicable) and all mandatory charges.

Payment of the Total Price is required after the Contract is concluded and before the Goods are handed over. You may pay using the payment methods available in the E-shop at the time of placing the Order, in particular:

a) Bank transfer. Payment details will be sent in the Order confirmation email. The Total Price is due within 3 business days.

b) Online card payment. Payment is processed through the payment gateway Shoptet Pay. The payment is governed by the terms of the payment gateway available at:

https://www.shoptetpay.com/sk/vseobecne-obchodne-podmienky-sluzby-shoptet-pay/

The Total Price is due immediately.

The invoice will be issued electronically after payment and sent to your email address provided in the Order (and may also be available in your customer account if created).

Ownership of the Goods passes to you only after the Total Price has been paid and the Goods have been delivered.

 

5. Delivery 

The Goods will be delivered using the shipping method selected by you from the options available in the checkout.

We deliver to countries that are available for selection in the E-shop at the time of placing the Order. We reserve the right to refuse delivery to certain countries, especially due to carrier restrictions, legal obstacles, or disproportionate delivery costs; in such a case, we will inform you without undue delay.

We will deliver the Goods without undue delay, no later than within 30 days from the conclusion of the Contract, unless agreed otherwise.

Upon receipt, you must check the packaging. If the packaging is damaged, please notify the carrier and us without undue delay. If the damage indicates unauthorized interference with the shipment, you may refuse acceptance. 

 

6. Liability for defects and complaints (summary)

 

If you are a Consumer, you are entitled to exercise your rights for defects in accordance with applicable Slovak consumer and civil law regulations.

The general warranty period is 24 months (unless applicable law provides otherwise).

To file a complaint, please contact us at: info@ljubavnahrvatska.com and provide a description of the defect and proof of purchase (invoice). We will confirm receipt of the complaint and handle it within the legally required time limits.

 

 

7. Shipping, customs and refused shipments

General Shipping Policy:

The Seller ships orders to selected countries as listed on the Website. Delivery times are indicative and may vary depending on destination, customs procedures, and carrier operations.

Shipping costs are displayed at checkout and form part of the total order price.

Refused or Unclaimed Shipments (All Countries):

Refusal of delivery or failure to collect the shipment shall not be considered a valid exercise of the right of withdrawal under Section 8 of these Terms.

If the customer:

• refuses to accept the shipment,

• fails to collect the shipment from the carrier or pickup point,

• provides incorrect or incomplete delivery information,

• or otherwise causes the shipment to be returned to the Seller,

the Seller reserves the right to deduct all actual shipping costs incurred (including both the original outbound shipping and any return shipping costs) from any refund due to the customer.

Shipping costs are non-refundable in cases where the return is caused by the customer’s failure to accept or collect the shipment.

Refunds, if applicable, will be issued only after the returned goods have been received and inspected by the Seller.

Non-EU Orders – Customs Duties and Taxes:

For orders delivered outside the European Union (“Non-EU Orders”), please note:

• Customs duties, import taxes (including local VAT), and administrative or clearance fees may be imposed by the destination country.

• These charges are determined by the local authorities of the destination country and are the sole responsibility of the customer.

• The Seller has no control over these charges and cannot predict their amount.

 

By placing a Non-EU Order, the customer acknowledges and agrees that any customs duties, taxes, or import fees are their responsibility.

Refusal of Non-EU Shipments Due to Customs:

If a Non-EU shipment is refused by the customer due to unpaid customs duties, taxes, or import fees, or is otherwise not accepted at the destination:

• The Seller is not responsible for any customs duties, taxes, or fees imposed by the destination country.

• The Seller reserves the right to deduct all shipping costs (both outbound and return shipping), as well as any additional administrative or handling charges incurred, from any refund.

• Shipping costs are non-refundable.

If the return shipping costs and related fees exceed the value of the goods, the Seller reserves the right to refuse a refund.

Right of Withdrawal and Shipping Costs:

Nothing in this section affects the customer’s statutory rights under applicable consumer protection laws within the European Union.

However, in accordance with applicable EU law, the Seller is not obliged to reimburse additional costs resulting from the customer’s refusal to accept delivery or failure to collect the goods.

 

8. Withdrawal from the contract (returns)

If you are a Consumer, you have the right to withdraw from the Contract without giving any reason within 14 days from the date you receive the Goods.

You may withdraw by email or letter sent to our contact details stated above. We will confirm receipt of your withdrawal.

If you withdraw, we will refund the payments received, including shipping costs up to the cost of the cheapest delivery option offered by us, except in cases covered under Section 7 of these Terms (Refused or Unclaimed Shipments and Non-EU Orders), within 14 days from the date we receive your withdrawal notice. We may withhold the refund until we receive the returned Goods or you provide evidence that you have sent them back.

 

You must send back the Goods within 14 days from the withdrawal. You bear the direct costs of returning the Goods, unless agreed otherwise. Please return the Goods clean and, if possible, in original packaging.

 

 

9. Complaints and out-of-court dispute resolution

Consumers may submit complaints to us by email: info@ljubavnahrvatska.com. 

Supervisory authority: Slovak Trade Inspection (SOI), Inspectorate for Žilina Region, Predmestská 71, P.O. BOX B-89, 011 79 Žilina 1, Slovakia.

Consumers may also use alternative dispute resolution under Slovak law. More information and the list of ADR entities is published by the Ministry of Economy of the Slovak Republic.

Online dispute resolution platform (ODR): https://ec.europa.eu/consumers/odr/

 

10. Final provisions

We will deliver written correspondence primarily by email. Our email address is: info@ljubavnahrvatska.com.

We may amend these Terms for future contracts; changes do not affect already concluded contracts.

These Terms are effective from 01/01/2026.